Essential Services Operating Plan

Turkstra Lumber Essential Services Operating Plan

Effective Wednesday, March 25th, we are moving to a phone-in, curbside pick-up and delivery option to further protect our employees and customers.

It’s as simple as:

  1. All Turkstra Lumber retail locations will be closed to walk-in customers
  2.  Customers are encouraged to place orders with their Turkstra sales, branch or customer service rep via phone, email or Live Chat (‘Contact Us’ below)
  3. The Turkstra team will prepare the order
  4. The Turkstra branch will call the customer with their delivery or pick-up time

As an essential service to help keep our customers, employees and communities safe and comfortable, we appreciate your support as we work through these changes. Read More Here.

Hours of Operation

Store
Monday- Friday: 7:30am- 4:00pm
Saturday: Closed

Customer Service
Monday- Friday: 7:30am- 8:00pm
Saturday: 8:00am- 4:00pm

Essential Services Operating Plan

Turkstra Lumber - Winner of 2020 Gold Standard - Best Managed Companies
Turkstra Lumber - Staff Diversity - Winner of 2020 Gold Standard - Best Managed Companies

It’s Official!

Turkstra Lumber is proud to be a 2020 Best Managed Companies GOLD STANDARD winner! This is our 4th consecutive year of earning the designation of Best Managed Companies. Thanks to everyone who is part of the Turkstra Community (staff, vendors, customers, and associates) for helping us earn this prestigious designation! We thought this was a perfect photo to share as it represents so many integral parts of our team that work together and work hard every day to make Turkstra Lumber a great place to work and shop. #OurEmployeesAreTheBest

Build It Better with Turkstra Lumber - Help, support, resources for your renovation projects.
Build It Better with Turkstra Lumber - Help, support, resources for your renovation projects.

THIS IS TURKSTRA

LUMBER & FRAMING

Turkstra- Southwestern Ontario lumber & framing supply professionals. We have a great selection of hardwood, O.S.B, particleboard, plywood, spruce, dimensional lumber. Visit any of our 11 locations and experience the Turkstra difference.

TRUSSES

Turkstra Trusses - Custom residential, agricultural, commercial, industrial trusses manufactured by Turkstra. Ask us for an estimate or quote.

FENCE & DECK

Turkstra Fence & Decks for all your decking and fencing needs. We supply gate hardware to and fence products for residential, industrial, commercial and framing projects.

WINDOWS & DOORS

Turkstra Windows & Doors. We sell and install quality. Contact our friendly staff for an estimate and measurement of your windows.

TRIM & DOORS

Turkstra Trim & Doors. Ask us to quote your project. We have all kinds of trim for any project. We also manufacture trim and can customize to your specifications. We have industry leading warranties and supply DEL, Ostaco and Jeld-Wen windows.

DOOR HARDWARE

Turkstra Door Hardware - We have a wide variety of door hardware from many leading manufacturers in our showrooms. Visit our designer showcase at our Stoney Creek location to touch and feel the hardware that may be right for you.

DESIGNER SHOWCASE

Designer Showcase - Come look at our designs and products already built and installed in Stoney Creek

PAINT & STAIN

Turkstra has a great selection of paints and stains perfect for your interior, exterior or deck/ wood staining projects. Visit any one of our 11 locations to find the right colour for your home. Our courteous staff would be happy to help you find the right products for you.

TOOLS

We carry a great selection of tool brands from Dewalt, Bosch, Hitachi, Paslode and more.

POLE BARNS

Turkstra Pole Barns - We carry all you need to build you pole barn whether its for storage, living or business. Pole barn supplies for agricultural/ farming, industrial, commercial or residential.

SIDING

Turkstra has the right siding for you. e carry siding for residential, commercial, industrial and farming/ agricultural. Drop by one of our 11 locations and select from composite, brown pressure treated, cedar of vinyl. We have various qualities, textures and brands to choose from.

BUILDING SUPPLIES

Building or renovating? Whether you’re a seasoned professional or a DIYer, Turkstra Lumber has all the building materials you need to get you started. From drywall, shingles and roofing materials, concrete and masonry, insulation (batt, board, or blown-in), to ceiling systems, brand name tools, plumbing, decking, steel studs, and siding, if there’s a building material you’re looking for, Turkstra has it.

ESTIMATING/ QUOTING

Turkstra has professional in-house estimators, and full house plan take-off and estimating services. We also offer Engineered floor and truss design as well as permit packages on request. We also do complete Door and Trim material take offs for your new build, house flip or renovation.
Turkstra Contractor Training: Product and safety training by qualified professionals.

WHY TURKSTRA LUMBER BRANTFORD?

Turkstra Lumber Brantford carries a complete selection of Lumber, Doors, Trim and Mouldings as well as Windows, Pressure Treated and Premium Cedar Deck and Fence materials. We also specialize in beautiful, long lasting and maintenance free Composite Decking from FIBERON and TREX. We offer professional estimating and plan take off services in house and knowledgeable, experienced staff to help you keep your project or jobsite on track.

Have a question? Whether you’re building or replacing a deck or fence, looking into replacement windows for your residential or commercial project or simply taking on a do it yourself project. ask our friendly and knowledgeable staff about your building project or call our customer support at 855-561-1114 as we have professionals that have years of industry experience.

Visit any of our other conveniently located locations:  Brantford, Cambridge, Dunnville, Hamilton, Niagara Falls, Ridgeway, Simcoe, Smithville, Stoney Creek, Waterdown

Turkstra Lumber - Always on the level. Windows, decks, building materials, cedar, installation, tools, hardware, plumbing

2 days ago

Turkstra Lumber

Attention Customers:
Turkstra Lumber will remain open but with some new operating procedures in place. For the safety of our staff and customers will only be offering onsite delivery, yard pick-ups and curbside pick-ups for in-store items. For curbside pick-ups, place your orders online or over the phone, drive to the specified location and call the branch’s phone number when you have arrived to pick up your order. The phone number for each location will be predominantly posted in the front pick-up area. Once we know you are here, an employee will bring your order out to you with a copy of your receipt. If you require materials from the yard, the gate will be opened for you and our staff will do their best to load material for you, allowing you to stay in your vehicle. *Also, please note as of this time we are CLOSED on Saturdays. We will continue to bring you updates as they become available. Thank for your continued patronage understanding. Stay safe!
... See MoreSee Less

Attention Customers:
Turkstra Lumber will remain open but with some new operating procedures in place. For the safety of our staff and customers will only be offering onsite delivery, yard pick-ups and curbside pick-ups for in-store items. For curbside pick-ups, place your orders online or over the phone, drive to the specified location and call the branch’s phone number when you have arrived to pick up your order. The phone number for each location will be predominantly posted in the front pick-up area. Once we know you are here, an employee will bring your order out to you with a copy of your receipt. If you require materials from the yard, the gate will be opened for you and our staff will do their best to load material for you, allowing you to stay in your vehicle. *Also, please note as of this time we are CLOSED on Saturdays.  We will continue to bring you updates as they become available. Thank for your continued patronage understanding. Stay safe!

 

Comment on Facebook

I'm glad to see this turkstra has always taken good care of there people.

Glad I got this post before heading down there. I’m putting all my reno projects on hold until the current situation clears. I think this is the most prudent decision.

They always have. It is the best company to work for. You can take my word for this. Forty years plus.

Why are they not only allowing groceries to be done this way? Lumber stores are more proactive than grocery stores. This needs to change.

5 days ago

Turkstra Lumber

We appreciate everyone who is calling in their orders instead of coming in, but it is resulting in our phone lines being very busy. We strongly encourage you to email CustomerService@Turkstralumber.com. If it is urgent, you can get a faster response by visiting turkstralumber.com and chatting live with a Customer Service Expert. Thank you for your patience and understanding! ... See MoreSee Less

We appreciate everyone who is calling in their orders instead of coming in, but it is resulting in our phone lines being very busy. We strongly encourage you to email CustomerService@Turkstralumber.com. If it is urgent, you can get a faster response by visiting turkstralumber.com and chatting live with a Customer Service Expert. Thank you for your patience and understanding!

5 days ago

Turkstra Lumber

SAFETY TIP!
Scientists discovered the virus is detectable for up to four hours on copper, up to 24 hours on cardboard and up to two to three days on plastic and stainless steel. (See full article here: www.sciencedaily.com/releases/2020/03/200320192755.htm )

"If you think a surface may be infected, clean it with simple disinfectant to kill the virus and protect yourself and others. Clean your hands with an alcohol-based hand rub or wash them with soap and water. Avoid touching your eyes, mouth, or nose." – World Health Organization.
... See MoreSee Less

SAFETY TIP!
Scientists discovered the virus is detectable for up to four hours on copper, up to 24 hours on cardboard and up to two to three days on plastic and stainless steel.  (See full article here: https://www.sciencedaily.com/releases/2020/03/200320192755.htm )

If you think a surface may be infected, clean it with simple disinfectant to kill the virus and protect yourself and others. Clean your hands with an alcohol-based hand rub or wash them with soap and water. Avoid touching your eyes, mouth, or nose. – World Health Organization.

1 week ago

Turkstra Lumber

Who is the Turkstra Customer Service Branch (CSB)?

During these challenging times, our Customer Service Branch has been working harder than ever to help keep Turkstra running, so we figured this would be an excellent time to tell you all a little more about the CSB and what they do. If you have ever been on one of our websites and had a chat box pop open, that would be them. If you have ever called our 1-855 number, that would be them. If you call one of our stores and they don’t get to the phone in time, you guessed it, they answer the call. Chances are they have helped you with many orders already. They are a team of Turkstra employees who have all worked in one or more of our store locations. They are essentially the communication hub of the company. They have access to every store's inventory, delivery schedule, and Point of Sale system. They have extensive knowledge of products and services, know each of our Coaches specialties and can source information very quickly!
... See MoreSee Less

Who is the Turkstra Customer Service Branch (CSB)?

During these challenging times, our Customer Service Branch has been working harder than ever to help keep Turkstra running, so we figured this would be an excellent time to tell you all a little more about the CSB and what they do.  If you have ever been on one of our websites and had a chat box pop open, that would be them. If you have ever called our 1-855 number, that would be them. If you call one of our stores and they don’t get to the phone in time, you guessed it, they answer the call. Chances are they have helped you with many orders already.  They are a team of Turkstra employees who have all worked in one or more of our store locations.  They are essentially the communication hub of the company. They have access to every stores inventory, delivery schedule, and Point of Sale system. They have extensive knowledge of products and services, know each of our Coaches specialties and can source information very quickly!

 

Comment on Facebook

These CSB employees are rockstars! And they're more than happy to help you shop while maintaining social distancing!

Thank you for all you do

1 week ago

Turkstra Lumber

Quick Update: Currently our branch hours will remain at 7:30am-4pm Mon-Fri and Saturdays from 9am-1pm (subject to change, we will post updates as frequently as we get them). Please call in or use email whenever possible when placing orders. Our Customer Service Branch is open from 7:30am-8pm Mon-Fri and 8am-4pm on Saturdays. You can reach them at 1-855-561-1114 or by emailing CustomerService@turkstralumber.com. Please know that we are taking every precaution in our stores and are dedicated to serving our customers as best and as safely as we can. Thank you for your understanding! ... See MoreSee Less

Quick Update: Currently our branch hours will remain at 7:30am-4pm Mon-Fri and Saturdays from 9am-1pm (subject to change, we will post updates as frequently as we get them).  Please call in or use email whenever possible when placing orders.  Our Customer Service Branch is open from 7:30am-8pm Mon-Fri and 8am-4pm on Saturdays. You can reach them at 1-855-561-1114 or by emailing CustomerService@turkstralumber.com.  Please know that we are taking every precaution in our stores and are dedicated to serving our customers as best and as safely as we can. Thank you for your understanding!
Load more

AREAS SERVICED BY TURKSTRA BRANTFORD
Alberton, Burford, Brantford, Caledonia, Hagersville, Lynden, Moffat, Mt. Pleasant, Onondaga, Oshweken, Paris, Princeton, Scotland, St. George, Woodstock

EVENTS & PROMOTIONS AT TURKSTRA BRANTFORD

Visit Turkstra Events & Promos
Turkstra Lumber Dundas Ask Experts Spring Projects We Help you Desks Renovation DIY

THE TURKSTRA ADVANTAGE

Our motto is “Always on the Level” and we act with integrity in all our dealings with customers, suppliers, and employees.

OUR VENDORS